UK Terms Overview for Raptorwins Services

By creating an account, you confirm that you have read and agree to these terms and conditions. Use of the services is personal and non-commercial.

Eligibility and registration

• You must be 18 or over and legally allowed to gamble in the UK.
• One account per person; duplicate accounts may be closed and bets voided.
• Accurate registration details are required and may be checked through age and identity verification.

Changes to these terms

• We may amend the terms to reflect legal or operational changes; updated versions take effect on publication.
• Continued use after an update confirms acceptance.

Proper use and conduct

• Do not misuse the site, interfere with events or markets, or attempt to manipulate odds.
• Abuse of bonus offers or bonuses, arbitrage, use of bots or prohibited software, or collusion is not permitted.
• Content is provided for information to help you read markets; reliance is at your risk.

Intellectual property and content protection

• Site content, code, and data are protected; you receive a limited licence to use them for personal, lawful purposes.
• Copying, re-publishing, scraping, or framing is prohibited without written permission.

Liability and consumer rights

• We provide the platform on an as is basis and are not responsible for outages, third-party failures, or data loss beyond our reasonable control.
• Nothing limits liability for fraud, or for death or personal injury caused by negligence. Your statutory rights are not affected.

Account suspension and closure

• We may suspend or close accounts for breach, responsible gambling concerns, fraud, chargebacks, or legal requirements.
• Raptorwins may retain or void bets and bonuses where required by law or these terms.

Governing law and complaints

• These terms are governed by the laws of England and Wales.
• Complaints should be raised through our customer support and may be escalated to an independent ADR entity where applicable.

Eligibility to place bets

• You may place a bet only after registration, successful age verification, and funding your account.
• Bets are not accepted from anyone under 18 or from locations where gambling is not allowed.

Acceptance of a bet

• A bet is accepted when a unique bet reference appears in your bet history.
• Pre-match and in-play acceptance depends on market availability; timestamps on our servers are final.
• We may refuse, limit, or restrict bets or markets at our discretion.

Stakes, minimums and maximums

• Minimum and maximum stakes are displayed on the betslip or market page.
• Maximum payout per event or market may apply; details are published in market-specific rules.

Odds, settlement and results

• Odds are subject to change until acceptance; the odds shown on your receipt apply to the accepted bet.
• Bets are settled according to the official result as announced by the relevant governing body.
• Dead heat rules apply where outcomes are tied; stakes and returns may be proportionally reduced.
• If an event is started but not completed, settlement follows the market rules published for that sport.

Restrictions and fair use

• Late bets placed after the outcome is known are void.
• Use of automated tools, syndicate betting to evade limits, or sports integrity breaches may lead to cancellation and account action.

Cancellations, errors and voids

• You cannot cancel a bet once accepted.
• In the case of a palpable error (for example an obvious price or event error), we may void the bet or settle at the corrected odds.
• If an event is postponed or abandoned, bets will be void or stand as set out in the market rules; legs in accumulators may be settled at odds of 1.0.

Free bets, bonus stakes and promotions

• Free bet stakes are not returned as part of winnings unless the offer terms state otherwise.
• Bonus credits may carry wagering requirements and expiry dates; please read the specific bonus terms.

Cash out

• Cash out availability is not guaranteed and may be withdrawn during suspensions or price changes.
• Cash out values are offers to settle early; acceptance is final.

Funding your account

• Deposits are only accepted from payment methods held in your own name.
• UK credit cards must not be used for gambling. Major debit cards, bank transfer and selected e-wallets may be offered.
• The minimum and maximum deposit limits per method are shown at the cashier. Fees charged by your bank or wallet may apply.

Withdrawals

• Withdrawals are paid to the original funding method where possible, otherwise by bank transfer to an account in your name.
• A withdrawal request can be cancelled while pending, unless you are self-excluded.
• Processing typically takes 1 to 3 working days after approval; additional bank or wallet time may apply.

Verification and security

• We apply payment security including Strong Customer Authentication and 3-D Secure when required.
• Before releasing funds, we may conduct KYC and source-of-funds checks to satisfy legal and responsible gambling obligations.
• Failure to complete checks may result in reversal of deposits to source and account restrictions.

Transaction rules and limits

• We may set daily, weekly, or monthly transaction limits and per-transaction caps.
• Third-party payments, cash, cheques, and crypto assets are not accepted.
• Chargebacks or payment disputes may lead to account suspension and recovery of costs.

Operation reversal and errors

• Where a payment is processed in error, we may correct the balance and reverse the operation.
• Currency for UK customers is GBP; minor rounding may occur on settlement.

Dormant and inactive accounts

• If an account remains inactive for 12 consecutive months, it may be classed as dormant; reasonable administrative fees may apply as published in the help centre, and the account may be closed after notice.

Commitment to safer betting

• Gambling is entertainment, not a source of income. Set a budget and read your activity regularly.

Control tools you can use

• Deposit, loss, and wager limits configurable by day, week, or month.
• Reality checks and session reminders during betting.
• Time-out for at least 24 hours and up to 6 weeks.
• Self-exclusion for a minimum of 6 months. Where our UK-licensed services are provided, registrations on GAMSTOP will be respected when you use matching personal details.

Support and professional help

• National Gambling Helpline: 0808 8020 133.
• GamCare, BeGambleAware, Gordon Moody, and the NHS gambling services provide confidential assistance and counselling.
• Your bank may offer gambling blocks; device or ISP blocks can also help.

Affordability and interactions

• We may conduct affordability and vulnerability checks and can refuse bets, place limits, or suspend your account to protect you.
• If you are under 18, betting is illegal and your account will be closed and any bets voided.

Legal obligations

• We comply with the Proceeds of Crime Act 2002, the Terrorism Act 2000, and the Money Laundering Regulations 2017 (as amended), including customer due diligence and record-keeping.

Know your customer (KYC)

• Before withdrawals and whenever risk dictates, we will verify identity, age, address, and where needed the source of funds.
• Acceptable documents may include government ID, address proofs, and payment instrument evidence.

Monitoring and detection

• Transactions and betting patterns are monitored for unusual activity, rapid deposits and withdrawals, third-party funding, or attempts to evade limits.
• Sanctions and PEP screening is performed and enhanced due diligence applied where appropriate.

Consequences of breaches

• Raptorwins may delay, restrict, or block transactions, freeze balances, or close accounts where AML/CTF risks are identified.
• We may report suspicious activity to the National Crime Agency and are legally prevented from notifying you in certain cases.

Personal data we collect

• Identification and contact data, account and registration details, responsible gambling information, device and technical data, bets and transaction history, and customer support records.
• Limited payment details required to process deposits and withdrawals; full card numbers are not stored.

How we use your data

• To operate your account and provide services, prevent fraud, comply with legal obligations, manage bonuses and promotions, and improve products.
• Marketing communications are sent only where you have given consent or where permitted; you can change preferences at any time.

Legal bases and retention

• Processing is based on contract, legal obligation, legitimate interests, or consent.
• Records needed for AML, tax, and regulatory purposes are generally retained for at least five years after account closure.

Sharing and transfers

• Trusted processors may provide KYC, payments, security, analytics, and customer support services under contract.
• Data may be transferred outside the UK using safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

Your rights

• You have rights of access, rectification, erasure, restriction, portability, and to object to processing. You may withdraw consent at any time.
• You can complain to the Information Commissioner’s Office if you believe your rights have been infringed.

Cookies and contact

• Cookies and similar technologies are used under PECR to support site functionality and analytics; see the Cookie Policy to read more or manage choices.
• For privacy queries, contact us through the channels listed on the Contact page.

Security commitments

• Transport Layer Security encrypts data in transit; sensitive data at rest is encrypted to industry standards.
• Access to systems is role-based, logged, and monitored 24/7.

Account protection

• Strong passwords are required and may be checked for compromise.
• Two-factor authentication is available and recommended for your account.
• Automatic session time-outs reduce risk on unattended devices.

Monitoring and testing

• Continuous monitoring detects suspicious logins, unusual bets, or changes in device or location.
• Regular penetration testing and vulnerability scanning help maintain platform security.

Incident response

• A formal incident response process is in place. Where a personal data breach presents a risk, we will notify you and the ICO as required by UK GDPR.

Your responsibilities

• Keep credentials confidential, secure your devices, and log out after use.
• Inform support immediately if you suspect unauthorised access or notice transactions you did not authorise.